FAQ

• Registration

  When can I get my Serial Number?
  Your Serial Number will be obtained immediately after your payment.
• What if I have paid for the program, but still not received the serial number?
  Hopefully you've received the Confirmation Email including your SN sent by our Auto Reply Email System within several minutes after your payment. In case you haven't got it in time, it might be blocked by the anti-spam filters. Please check your junk or spam folder. Should you have any further questions, please Contact Us at support@hotmp3downloader.com. We guarantee an answer within one business day at the very most!
• Is it allowable to use the serial number on two computers?
  Please note that one SN could be only used on one computer at the same time. If you want to use it on the second computer, I'm afraid that you should buy a new SN or uninstall the program from the current computer then install it on a new PC and activate it using your SN.

• Order Information

  What's the benefit to order it?
  Surely you can download 5 full length songs for free via the trial version of Hot MP3 Downloader, then only 50% of each song. But if you get an SN, you can download full length songs with no limitation. And you will also have our money back guarantee of 30 days.
• How to order it?
  Secure Online Ordering - Recommended
  Instant Delivery! By Secure Online Ordering (Credit Card or PayPal), you could receive Serial Number via email within several minutes after your payment.

• Payment & Refund

  How much does it cost?
  Hot MP3 Downloader is now available for at lowest $2.50/month(1 Year License), and we offer you several kinds of licenses, from 6 Month License($3.33month) to Lifetime License($39.95) for your selection. If you're not ready to buy, you can download and try it for free.
• Do you have a refund policy?
  If you are not satisfied with the product, then let us know within 30 days of purchase, and we will give you a full refund.
• When can I get my money back?
  It will take 3~7 business days for the credit to appear on your account after the refund request has been approved.

• General Information

  Does Hot MP3 Downloader contain adware and spyware?
  Hot MP3 Downloader has been tested as free from any malware such as adware and spyware, etc.
• Can I find the newest released singles?
  Sure, you can get almost any music you want, no matter latest or classical songs.
• Is that legal?
  Absolutely YES!  There are large numbers of Free Legal Music Sources on the Internet. Hot MP3 Downloader turn them available more easily by searching the public video and audio websites. Download now, enjoy your legal rights and interests!
• Do I need to pay for upgrade?
  No, you are entitled to any updates to the products after your registration, i.e., all the updated versions are free.
• What’s your reply policy?
  Our support team will answer your questions as soon as possible. We guarantee an answer within one business day at the very most!

• Technical Troubleshooting

  How can I download a song?
  Locate the song name in the search engine. Click on the "Download" button to start downloading.
• In which file format the downloads is to be?
  Music files are in the standard MP3 file format and can be played by any portable devices such as iPod, iPhone, etc.
• Shall I connect to the Internet to listen to my music?
  No. The downloaded music files allow you to enjoy them online or offline, wherever you want.
• How many tasks it could run at the same time?
  The max simultaneous tasks are up to 10.